If your purchase has been 30 or daysless ago, you are covered by our 30-day-money-back guarantee. If your problem couldn’t be solved by our support team, we willl of course replace your product.

You will receive a prepaid DPD label from us. Please use this label for your return, so that we can allocate it accordingly.

IMPORTANT!!! Reset product

If the product has already been set up and is still working, it is imperative that you perform a factory reset before returning it.

If your product has a smartphone app, you also must delete the product from the app.

Otherwise we cannot we cannot accept your return.